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| Pricing and Ordering Info |
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- Can I change a payment method after submitting an order?
- Can I use a gift certificate or promotional certificate online?
- Is it safe to pay by credit card online?
- How will my personal information be used?
- Why is my shopping cart empty?
- What is the shipping cost?
- How long will it take for my order to arrive?
- Will sales tax be applied to my order?
- How do I return something if I've received a damaged or defective part, the wrong item or I am not happy with my order?
- Can I change a payment method after submitting an order?
No. Once you have selected credit card or Bill Me Later and submitted your order, the method cannot be changed.
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- Can I use a gift certificate or promotional certificate online?
Unfortunately, at this time we are not able to process certificate orders online.
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- Is it safe to pay by credit card online?
Information provided by you is transmitted to us via Secure Socket Layer (SSL) technology. All information is encrypted by the software. Once we receive your information, all access to it is limited and protected against unauthorized use.
By registering prior to making a purchase on our site, you are able to transmit your credit card number/expiration date (optional) and other pertinent information for us to securely store in encrypted form. This way, when you make a future purchase you will not need to send that same sensitive information again over the Internet. To change or update your registration or account information, visit our Registration/Login page. For more information about credit card security, visit our Privacy and Security page
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- How will my personal information be used?
Eclusive Cylces is committed to protecting your privacy. Information we collect from you is used to process orders and to ensure the best online shopping experience. Please visit our Privacy and Security page to read our privacy statement.
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- Why is my shopping cart empty?
Your browser could be configured to not accept "cookies." To learn more about "cookies," please visit our Privacy and Security page.
Items may have been lost from your cart if you left ExclusiveCycles.com to visit another website.
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- What is the shipping cost?
Click here for shipping details.
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- How long will it take for my order to arrive?
Standard shipping will take 7-10 business days with FedEx Ground. Express delivery and second day delivery is availalbe please review our Shipping Policies for exact details.
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- Will sales tax be applied to my order?
Taxes apply only to Texas residents; a 7.25% sales tax is automatically added to the order. Shipping charges are nontaxable.
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- How do I return something if I've received a damaged or defective part, the wrong item or I am not happy with my order?
Shop with confidence at Exclusice Cycles. Your complete satisfaction is our number one goal.
The following steps will ensure a smooth return:
1. Any returns or claims must be filed within 5 days from the time package is deliver to you. 2. File? Yes, send us an email with photos and details on the package and reason why your not happy. 3. Re-pack the items securely with the original packaging. 4.All return packages will have a 25% restocking fee unless if the mistake was made on our end 5.Item must be return before any refund is given for a full inspection. 6.Items that have been modified, abused, over powered or physically damaged will NOT be covered under this Exclusive Cycles Return Policy.
7. Shipping product back will be at buyer expense with USPS w/ Delivery Confirmation, FedEx Ground or UPS.
Please retain your tracking number. Return to:
Exclusive Cycles
7610 Calypso
Rowlett, Texas 75088
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